Effective Date: July 7, 2025

Wayline.com ("Wayline", "we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered voice, SMS, and text services tailored for real estate professionals.

1. Information We Collect

We collect information in several ways to provide our services effectively:

A. Information You Provide

• Account Details: Name, email address, phone number, business address, company affiliation.
• Client Data: Contact information and communication content related to your real estate clients.
• Billing Information: Payment method, billing address, and transaction history.

B. Automatically Collected Information

• Usage Data: Log files, IP addresses, device information, access times, and browser type.
• Communications Content: Voice recordings, SMS and text transcripts, message metadata (timestamps, delivery status, etc.).

2. How We Use Your Information

We use your information to:

• Deliver AI-powered voice, SMS, and text communications to your clients.
• Personalize communication flows for your real estate use cases.
• Analyze service usage and improve system performance.
• Provide customer support and resolve technical issues.
• Comply with legal obligations and enforce our Terms of Service.

3. AI & Voice Data Usage

Wayline utilizes AI to enhance and automate communication. Specifically:

• Voice Recordings & Transcriptions: Stored securely for training, quality assurance, and personalization (e.g., adjusting tone or timing).
• Text & SMS Interactions: Used to train AI models to improve conversation accuracy and effectiveness for real estate interactions (e.g., follow-ups, appointment reminders).

We do not use or share personally identifiable content from your communications for external model training unless you explicitly opt in.

4. Data Sharing & Disclosure

We do not sell your personal information. We only share it under the following circumstances:

• Service Providers: With trusted vendors (e.g., SMS gateways, cloud infrastructure) under strict confidentiality agreements.
• Legal Compliance: When required by law or to respond to valid legal requests.
• Business Transfers: In the event of a merger, acquisition, or asset sale, with continued protection obligations.

5. Data Security

We implement industry-standard security measures, including:

• End-to-end encryption of voice and message data.
• Role-based access controls.
• Regular audits and vulnerability scans.

While we strive for maximum protection, no system is 100% secure.

6. Data Retention

We retain your data only as long as necessary to:

• Provide our services,
• Comply with legal obligations,
• Resolve disputes, and
• Enforce our agreements.

Clients can request deletion of their data at any time.

7. Your Rights & Choices

You have the right to:

• Access or correct your personal data.
• Request deletion of your account and associated data.
• Opt-out of non-essential communications.

For data-related requests, contact us at privacy@wayline.com.

8. Children’s Privacy

Wayline does not knowingly collect or process data from individuals under 13 years old. If you become aware of such data in our systems, please notify us for prompt removal.

9. International Users

Our services are hosted in the United States. If you are accessing Wayline from outside the U.S., your data may be transferred to, stored, and processed in the U.S., where data protection laws may differ from those in your jurisdiction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you via email or in-app notification before any material changes take effect.

11. Contact Us

For any privacy-related inquiries, please contact:

Wayline Privacy Team
📧 Email: privacy@wayline.com
🌐 Website: www.wayline.com

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