One inbox for every channel.
Phone calls, texts, emails, and website chats land in one queue with the same context and routing rules. Your team sees what matters and nothing else.
Universal Inbox, in detail
Four channels, one queue
Voice, SMS, email, and website chat share one conversation history per person.
Drafts for approval
Email replies are drafted for your team to approve by default. Turn on auto-reply per channel when you're ready.
Status at a glance
Handled by AI, booked, waiting on a human, or resolved. Filter by property, channel, or type.
On your phone too
Take calls, answer texts, and take over conversations from the Wayline mobile app.
We'll answer it.
See Wayline on your own phone lines in a 30-minute walkthrough with our team.
Request a demo- 01Connect your lines
Keep your numbers and forward them, or port them in. Calls, texts, email, and chat land in one inbox.
- 02Teach it your properties
We load your listings, policies, and procedures, then tune answers with your team before anything goes live.
- 03Go live within 30 days, no risk
AI answers instantly in your property's name. Our team takes the handoffs that need a person.